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ONLINE PRIVACY POLICY AGREEMENT

2/5/2025 (Permalink)

ONLINE PRIVACY POLICY AGREEMENT

February 1, 2025 

SERVPRO values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with SERVPRO of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time SERVPRO decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner. 

This Policy applies SERVPRO and SERVPRO.com, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that SERVPRO does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following

  1. What personally identifiable information is collected from you through our website;
  2. Why we collect personally identifiable information and the legal basis for such collection;
  3. How we use the collected information and with whom it may be shared;
  4. What choices are available to you regarding the use of your data; and
  5. The security procedures in place to protect the misuse of your information.

 Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, etc.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs. 

Please rest assured that this site will only collect information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.            

Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested;
  • To fulfill our legitimate interest in improving our services and products;
  • To send you promotional emails containing information we think you may like when we have your consent to do so;
  • To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
  • To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

SERVPRO does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties".
 
Customers may opt-out by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply.

SERVPRO may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from SERVPRO.com

Disclosure of Information

SERVPRO may not use or disclose the information provided by you except under the following circumstances:

  • as necessary to provide services or products you have ordered;
  • in other ways described in this Policy or to which you have otherwise consented;
  • in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • as required by law, or in response to a subpoena or search warrant;
  • to outside auditors who have agreed to keep the information confidential;
  • as necessary to enforce the Terms of Service;
  • as necessary to maintain, safeguard and preserve all the rights and property of SERVPRO.

Non-Marketing Purposes

SERVPRO greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes SERVPRO products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

 Unsubscribe or Opt-Out 

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to marketing@SERVPROsouthchicago.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. SERVPRO will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. SERVPRO does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Notice to European Union Users

SERVPRO’s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

Your Rights as a Data Subject

Under the regulations of the General Data Protection Regulation ("GDPR") of the EU you have certain rights as a Data Subject. These rights are as follows:

  • The right to be informed:this means we must inform you of how we intend to use your personal data and we do this through the terms of this Policy.
  • The right of access:this means you have the right to request access to the data we hold about you and we must respond to those requests within one month. You can do this by sending an email to marketing@SERVPROsouthchicago.com
  • The right to rectification:this means that if you believe some of the date, we hold is incorrect, you have the right to have it corrected. You can do this by logging into your account with us, or by sending us an email with your request.
  • The right to erasure:this means you can request that the information we hold be deleted, and we will comply unless we have a compelling reason not to, in which case you will be informed of same. You can do this by sending an email to marketing@SERVPROsouthchicago.com
  • The right to restrict processing:this means you can change your communication preferences or opt-out of certain communications. You can do this by sending an email to marketing@SERVPROsouthchicago.com.
  • The right of data portability:this means you can obtain and use the data we hold for your own purposes without explanation. If you wish to request a copy of your information, contact us at marketing@SERVPROsouthchicago.com.
  • The right to object:this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an email to marketing@SERVPROsouthchicago.com.

In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach and we will contact you if your personal information is ever at risk. For more details regarding our security protections see the section below or visit our website at www.SERVPRO.com.

Security

SERVPRO takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. personal information and credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of personal information. In addition, SERVPRO is a licensee of Profire &Water Restoration. The website is also secured by VeriSign.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email or telephone number.

Email: marketing@SERVPROsouthchicago.com

    Insurance Services

    10/8/2021 (Permalink)

    Highly trained specialists are ready to respond quickly to your water damage emergency.

    As a leader in fire and water cleanup and restoration, SERVPRO offers your insurance company an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards.

    The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.

    Why SERVPRO?

    The SERVPRO Difference - Our SERVPRO Professionals are uniquely qualified to keep claims costs down while still providing the best services possible for your customers.

     

    Large Loss Response

    No Restoration Project Is Too Large Whether it’s a large commercial project or a major storm event, the SERVPRO Disaster Recovery Team can provide help quickly.

     

    Training

    From initial training at SERVPRO's Corporate Training Facility to IICRC certifications, SERVPRO Franchise Professionals are highly trained in property damage restoration.

    Is your phone making you sick? How to disinfect your cellphone from germs.

    7/1/2021 (Permalink)

    Be mindful of how and when you use your device and take the proper steps to disinfect germs from your phone at least a couple times a week.

    For many of us, cell phones are like extensions of our own hands. From texting to talking, and surfing to shopping, our devices allow us to do almost anything from pretty much anywhere. And since that has become the norm, our phones have become really dirty. The good news is that it’s simple to disinfect germs from your device. So, the next time you check your email at the dinner table or pass it to your kids to keep them entertained for a few minutes, think about the last time you cleaned your phone. It could make a big difference.

    How to safely disinfect your phone from germs (SERVPRO.com)

    As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. COVID-19 has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

    Certified: SERVPRO Cleaned Program

    Call Kimberly at 281-520-8197 or email Kimberly@SERVPROpearland.com to see how we can help clean your home or business.

    Our Highly Trained Restoration Specialists can restore your Home

    4/19/2021 (Permalink)

    We are an IICRC Certified Firm

    SERVPRO of Friendswood/Pearland, Stafford, Missouri City North and Fresno is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

    IICRC Certified Firms must

    • Present accurate information to consumers and conduct business with honesty and integrity.

    • Require a technician on all jobs who has been formally trained and passed all required tests.

    • Require a continuing education program to keep technicians up to date on the latest changes in the industry.

    • Maintain liability insurance to protect all parties in the event of an accident.

    • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes and accept the conclusions and recommendations of arbitration.

    The IICRC Develops the Standards for the Restoration Industry

    The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

    Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

    About SERVPRO of Friendswood/Pearland, Stafford, Missouri City North and Fresno

    SERVPRO specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration, and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

    SERVPRO of Friendswood/Pearland, Stafford, Missouri City North and Fresno Certifications

    • IICRC Certified Firm
    • WRT - Water Damage Restoration Technician
    • ASD - Applied Structural Drying Technician
    • LCT - Leather Cleaning Technician
    • RCT - Rug Cleaning Technician
    • OCT - Odor Control Technician
    • CCT - Carpet Cleaning Technician
    • CMT - Commercial Carpet Maintenance Technician
    • RRT - Carpet Repair & Reinstallation Technician
    • UFT - Upholstery & Fabric Cleaning Technician
    • AMRT - Applied Microbial Remediation Technician
    • SRT - Fire & Smoke Damage Restoration Technician

    4 Steps For Successful Hurricane Preparedness

    7/27/2020 (Permalink)

    Prepare your home and family now.

     Hurricane Season started June 1st, are you prepared?

    Follow these 4 Steps for successful Hurricane Preparedness.

    • Start putting together a disaster supply kit now. Get a medium-sized plastic container to keep everything dry and together. Include a flashlight (or few), extra batteries, cash, first aid supplies, water, portable chargers (fully charged), extra pair of contacts (if needed) and copies of your critical information if you need to evacuate. You might also want to throw a roll or two of toilet paper in your disaster supply kit (trust me on this one). An extra gas can (full, of course) won’t hurt either. 
    • Create an evacuation plan. 
    • Stock up on supplies. Make sure your portable generator is working, and you have plenty of gas on-hand.  Have a one-week supply of non-perishable food and water for each person. Don’t forget to get those prescriptions filled, also. If you have infants, stock up on diapers, wipes and formula.
    • Prepare your home. Have the proper plywood, steel or aluminum panels to board up the windows and doors.

    Have Storm or Flood Damage?
    Call Us Today (281) 412-6211

    5 Tips For Making Your Carpet Last Longer

    5/19/2020 (Permalink)

    This is tip # 4.

    1. Vacuum regularly

    2. Spot removal

    3. Groom carpet to prevent matting

    4. Move furniture to change traffic patterns

    5. Use welcome mats to limit the soil tracked in

    Need Carpet or Upholstery Cleaning?

    Professional Cleaning

    Our professional cleaning can address moderate and heavy soil conditions in your carpets. How often you’ll need professional cleaning depends on soil build-up, traffic, type and color of carpeting. A good rule of thumb would be to professionally clean your carpet every 12 months. The best advice is to clean carpets before they become totally saturated with soil. If you wait until carpets look really dirty, the carpets may never be restored to their former appearance. Dirt builds up in layers, and when a carpet looks dirty you are only seeing the dirt at the tips of the fibers. More dirt is hiding below the surface down near the base of the pile, causing damage to the carpet. When a carpet is saturated with dirt, the soil has penetrated crevices and has become firmly lodged.

    We will get the job done right. For a cleaning backed by state-of-the-art equipment, over 40 years of experience and Professionals trained to the highest standards, call us today.
     

    We Answer the Phone Ready to Help Call Today - 

    Kimberly Robb, (281) 520-8197, spkimberly1@gmail.com

    SERVPRO is Here to Help

    4/27/2020 (Permalink)

    We want to remind you that we are specialists in cleaning services.

    We want to remind you that we are specialists in cleaning services. We are working in conjunction with the proper authorities to provide needed disinfecting services. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of waste.

    At SERVPRO, we understand the many questions and concerns our customers are experiencing during this pandemic. We want you to know that we continue to monitor and adhere to all CDC and EPA guidelines with regards to our procedures and cleaning products that we use. We are committed to our customers and our community, and now than more than ever, we are here to help. 

    I would love the opportunity to schedule a brief Zoom or call with you to discuss employee safety, business continuity, and our pricing.

    Call Kimberly Robb at 281-520-8197 or email spkimberly1@gmail.com

    https://www.SERVPROfriendswoodpearland.com/

    Let SERVPRO Help You Resolve Your Insurance Claim

    12/2/2019 (Permalink)

    Our team of professionals can help you get your claim submitted quickly and properly.

    After the shock of dealing with a disaster is over, the next thing that people think about is "How am I going to pay for this?". That is a natural response and a great question given the high cost of repairing mold, flood, fire and/or trauma damage. The good news is that our team of professionals can help eliminate that concern!

    One of the things that sets SERVPRO apart from other restoration companies is the how well we work with your insurance company. Our team of professionals understand the insurance industry and how the claims process works. We also know everything that needs to happen in order to get your claim submitted and your repairs covered.

    So remember, if you have an issue with your home or office our team of trained professional are here to fix it 24/7 365 days a year! Not only is our staff trained to resolve your damage, we can help with your insurance claim too!

    The Awesome App You Should Download Today

    12/26/2018 (Permalink)

    This App rocks!

    Whether it’s managing multiple properties or taking care of everyone at home, we could all use a little help sometimes; that’s why we LOVE our new app that was designed to make life just a little bit easier. The best part about this app? It's available to download for FREE!

    SERVPRO Ready Plan: Whether you’re an owner or a property manager (commercial or residential), the SERVPRO Ready Plan app allows for the creation of an Emergency READY Profile (ERP) for your home or business. The ERP helps you to prepare for the worst and compiles a list of all your emergency contacts for your home or business. You can also add your favorite local SERVPRO Franchise (SERVPRO of Friendswood/Pearland) so that you can call us with just the push of a button.

    We Work with Your Insurance

    12/26/2018 (Permalink)

    Let us help you through the claims process.

    We work with your insurance.
    For a stress-free claims process, SERVPRO of Friendswood/Pearland can help manage the insurance paperwork and process. 

    As a leader in fire and water cleanup and restoration, SERVPRO of Friendswood/Pearland professionals offers your insurance company an array of competitive advantages. Our goal is to restore both our customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards. The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg. When you have a water and fire damage repair company in mind, it is often best to call them before reaching out to your insurance provider. These professionals will fully document the damage, making it easier to file an accurate claim. They will also provide proactive care to keep your home safe, as well as prevent further damage. 

    Give our friendly staff a call today 281-412-6211

    Fiberglass Insulation

    10/17/2018 (Permalink)

    Warning: Extended contact may cause a severe reaction to the skin. Please exercise caution.

    The scary room lurking just a few feet above your head is typically one of the least visited places in the home. It is remarked for its odd bizarre characteristic of being filled with pinkish white cotton candy textured substance. This place is known as none other than the Attic. While it may look like fun to play in the puffy pink clouds, or fiberglass as its known in the construction world, it's not to be messed with except by professionals.

    What is Fiberglass?

    Fiberglass is made of recycled plastic, glass, and sometimes sand. It keeps your home at a comfortable temperature by insulating you from the changes of the outside world. In other words, it stops the heat from escaping. This can save significantly on your energy bill by not requiring your air conditioning unit to work as hard. 

    When to Replace your Insulation

    While fiberglass is designed to last for decades at a time, over the years it can wear down. If your home is older and you notice a large spike in your electric bill during the summer it might be the insulation to blame. 

    When fiberglass becomes wet it is also time for a replacement. Due to its absorbent nature fiberglass will soak up water. Caught early enough, fiberglass can be dried but if left to sit the best/easiest course of action is to replace it.

    Making The Important Call

    2/19/2018 (Permalink)

    Choose SERVPRO Like it never even happened!

    Dealing with the Insurance companies can be scary. These are people who do nothing but take your money after all. It is okay. During an emergency this is what they are here for. This is why you have been paying them for years. They are here to help you in your time of need. Calling them after an emergency is a must. Waiting or worse not calling at all, is something you can't afford to do. Before an emergency happens, it is a good idea to have all the information in a place that’s readily available.

    Things you need to know:

    • Who is your Insurance Agent?
    • What company do they work for?
    • Keep record of your claim number if you put in a claim
    • Know your adjuster; you may even want to keep his phone number
    • What is your deductible?

    Reminder: It is your job to mitigate the damage. Meaning try and prevent further loss. For example, if you have water spraying from a pipe turn off the water and the electricity to affected rooms.

    SERVPRO of Friendswood/Pearland will come out and inform you if putting in a claim is beneficial to your case. For a free estimate call us at: 281-412-6211

    The Awesome App You Should Download Today

    12/14/2017 (Permalink)

    We LOVE this app that was designed to make life just a little bit easier.

    Whether it’s managing multiple properties or taking care of everyone at home, we could all use a little help sometimes; that’s why we LOVE our new app that was designed to make life just a little bit easier. The best part about this app? It's available to download for FREE!

    SERVPRO Ready Plan: Whether you’re an owner or a property manager (commercial or residential), the SERVPRO Ready Plan app allows for the creation of an Emergency READY Profile (ERP) for your home or business. The ERP helps you to prepare for the worst and compiles a list of all your emergency contacts for your home or business. You can also add your favorite local SERVPRO Franchise (SERVPRO of Friendswood/Pearland, Stafford, Missouri City North and Fresno) so that you can call us with just the push of a button. Call us at 281-412-6211.

    We work with your insurance.

    12/12/2017 (Permalink)

    We'll help manage the insurance paperwork and process of your claim.

    We work with your insurance.
    For a stress free claims process, SERVPRO of  Friendswood/Pearland, Stafford, Missouri City North and Fresno can help manage the insurance paperwork and process. 

    As a leader in fire and water cleanup and restoration, SERVPRO professionals offer your insurance company an array of competitive advantages. Our goal is to restore both our customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards. The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg. When you have a water and fire damage repair company in mind, it is often best to call them before reaching out to your insurance provider. These professionals will fully document the damage, making it easier to file an accurate claim. They will also provide the proactive care to keep your home safe, as well as prevent further damage. 

    Give our friendly staff a call today Kimberly 281-520-8197 or Madeline 281-520-8196