ONLINE PRIVACY POLICY AGREEMENT

2/5/2025 (Permalink)

ONLINE PRIVACY POLICY AGREEMENT

February 1, 2025 

SERVPRO values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with SERVPRO of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time SERVPRO decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner. 

This Policy applies SERVPRO and SERVPRO.com, you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that SERVPRO does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following

1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.

 Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

• Voluntarily provided information which may include your name, address, email address, etc.
• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs. 

Please rest assured that this site will only collect information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.            

Why We Collect Information and For How Long

We are collecting your data for several reasons:

• To better understand your needs and provide you with the services you have requested;
• To fulfill our legitimate interest in improving our services and products;
• To send you promotional emails containing information we think you may like when we have your consent to do so;
• To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
• To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

SERVPRO does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties".
 
Customers may opt-out by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply.

SERVPRO may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from SERVPRO.com

Disclosure of Information

SERVPRO may not use or disclose the information provided by you except under the following circumstances:

• as necessary to provide services or products you have ordered;
• in other ways described in this Policy or to which you have otherwise consented;
• in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
• as required by law, or in response to a subpoena or search warrant;
• to outside auditors who have agreed to keep the information confidential;
• as necessary to enforce the Terms of Service;
• as necessary to maintain, safeguard and preserve all the rights and property of SERVPRO.

Non-Marketing Purposes

SERVPRO greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes SERVPRO products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

 Unsubscribe or Opt-Out 

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to marketing@SERVPROsouthchicago.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. SERVPRO will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. SERVPRO does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Notice to European Union Users

SERVPRO’s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

Your Rights as a Data Subject

Under the regulations of the General Data Protection Regulation ("GDPR") of the EU you have certain rights as a Data Subject. These rights are as follows:

• The right to be informed:this means we must inform you of how we intend to use your personal data and we do this through the terms of this Policy.
• The right of access:this means you have the right to request access to the data we hold about you and we must respond to those requests within one month. You can do this by sending an email to marketing@SERVPROsouthchicago.com
• The right to rectification:this means that if you believe some of the date, we hold is incorrect, you have the right to have it corrected. You can do this by logging into your account with us, or by sending us an email with your request.
• The right to erasure:this means you can request that the information we hold be deleted, and we will comply unless we have a compelling reason not to, in which case you will be informed of same. You can do this by sending an email to marketing@SERVPROsouthchicago.com
• The right to restrict processing:this means you can change your communication preferences or opt-out of certain communications. You can do this by sending an email to marketing@SERVPROsouthchicago.com.
• The right of data portability:this means you can obtain and use the data we hold for your own purposes without explanation. If you wish to request a copy of your information, contact us at marketing@SERVPROsouthchicago.com.
• The right to object:this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an email to marketing@SERVPROsouthchicago.com.

In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach and we will contact you if your personal information is ever at risk. For more details regarding our security protections see the section below or visit our website at www.SERVPRO.com.

Security

SERVPRO takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. personal information and credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of personal information. In addition, SERVPRO is a licensee of Profire &Water Restoration. The website is also secured by VeriSign.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email or telephone number.

Email: marketing@SERVPROsouthchicago.com

How to Safely Use a Space Heater?

2/3/2025 (Permalink)

Tips to avoid the chill and avoid a space fire heater!

Fires can break out at any time in Pearland, and when they occur, our Friendswood/Pearland Central team is Here to Help.® Space heaters are a convenient way to stay warm during colder months, but they can become a serious fire hazard if not used properly. Taking a few precautionary steps can help prevent residential fire damage and keep your home safe.

First, always place your space heater on a flat, stable surface and keep it at least three feet away from flammable materials, such as curtains, bedding, furniture, or papers. Never use a space heater near water or damp areas like bathrooms, as this increases the risk of electrical hazards.

Ensure your space heater has modern safety features, such as automatic shut-off if it tips over or overheats. Avoid using extension cords or power strips to plug in your space heater, which can overload the circuit and cause a fire. Instead, plug it directly into a wall outlet.

Finally, always leave a space heater in the right place and turn it off when leaving the room or going to sleep. Following these safety tips will help reduce the fire risk and keep your home warm and safe during the cold season.

Call Us Today! 

When your Pearland  home or commercial business has fire damage, SERVPRO Team Zubricki will restore the damage “Like it never even happened.” Call us today. 

SERVPRO® franchises are independently owned and operated.

Who to Call For Fire Damage in the Friendswood-Pearland Area?

11/21/2024 (Permalink)

Our professional Friendswood, Pearland fire damage restoration team on-site at a large loss commercial fire.

When a fire disaster strikes your home or business, it can be devastating, but the fire damage restoration process does not have to be. Here in the Friendswood and Pearland area, destruction from fires to homes and businesses caused by the heat and dry conditions is prevalent. SERVPRO of Friendswood/Pearland Central is able to repair the damage, clean the soot residue and remove the smoke odors.  

Friendswood-Pearland Expert  Home and Commercial Fire Damage Repair and Clean Up

When it comes to fire damage restoration services, the expert crew at SERVPRO® have been professionally trained, and have vast experience cleaning and repairing fire damage. From kitchen fires to large-loss commercial fires in manufacturing facilities, our team has the experience to complete your full-service fire damage restoration project. 

Your dedicated project manager will adhere to a meticulous process per the IICRC Guidelines to ensure the proper protocols are followed. 

Why Use a Professional To Clean Up After A Fire? 

There are many companies out there that advertise their ability to restore areas affected by fire, but only those with proper training and certification should be considered. The Institute of Inspection Cleaning and Restoration Certification (IICRC) is the main oversight agency in this industry. The IICRC requires its registrants to take extensive coursework before earning their certification. This is a symbol of excellence, and those that uphold the standards that have been set can be contacted through the IICRC. If a professional isn’t hired to clean smoke and fire damage, the probability is high that costs for fire restoration will skyrocket after a few weeks. 

A trained, certified, professional company will identify all affected materials and the source of any odors. The only way to properly clean smoke and fire damage is to be extremely thorough. Ash residue is easily disturbed and can spread through a building with ease, causing nearly everything to need restoration. Our experts will identify what can and cannot be salvaged, and will remove any built-up ash residue that is coating surfaces. Over time, ash builds up in layers, and may eventually form into a lacquer-like consistency. Once the fire cleanup is complete, our expert fire restorers will locate the source of the odor, and treat it with specialized detergents that are formulated for neutralizing this kind of odor. Once materials are treated, they may be sealed off to prevent any further odor from permeating the air in the future.

This entire process is very detailed, and hiring a professional like SERVPRO of Friendswood / Pearland Central that can be trusted to do the job right is the best choice.

The Dangers of Toxic Water | SERVPRO of Friendswood/Pearland

2/21/2024 (Permalink)

If contaminated water has made its way into your home, call SERVPRO of Friendswood/Pearland. We want to help restore your space!

Whether you think about it on a daily basis or not, there is a combination of safe water and toxic water flowing through your home every day. You may not think twice when turning on a faucet to brush your teeth or wash your hands, but the pipes that carry our wastewater away are lurking just behind our walls and under our floors. 

Contaminated water can be dangerous if it leaks or makes its way into your living areas. Even fresh water can be dangerous if it is left to sit without being cleaned up right away. 

You should always err on the side of caution when you discover mysterious water or a new puddle in your home. SERVPRO® of Friendswood/Pearland would be happy to come out and take a look! We explain some of the different types of water that may be found on your property and what to do about them.

White Water 

This is the kind of water that you are probably most familiar with, This water is the kind that comes from your pipes that is safe to consume. 

If it flows out of a busted pipe or leaks from your sink, it can be considered safe to handle if you take care of the issue right away. The longer it sits unaddressed, the higher the chance that bacteria has started to grow.

Gray Water

White water turns into gray water as soon as it has been used. Sources of gray water come from situations like overflowing washing machines, a malfunctioning dishwasher or the water that flows down your sinks after you wash your hands. 

You should wear sturdy gloves when cleaning gray water up because accidentally ingesting it can cause GI discomfort or mild illness. 

Black Water
Black water should never be cleaned up on your own. In order for it to be considered black water, this water has to have been mixed with some sort of toxic or dangerous substance. 

Sewage leaks, runoff from a flood or water that has been compromised with bodily fluids like blood are all considered hazardous. 

Where We Come In
If you come upon a sewage leak on your property or you discover a mysterious puddle in your basement, get us on the phone right away. Our sewage cleanup crew will investigate the situation, contain the area and tackle your cleanup and repairs. We have the proper protective equipment and safety gear to handle it swiftly and securely.

Sewage leaks and other toxic water situations can make many people really ill if they aren’t cleaned up the way they should be. Contact us day or night so we can get to work for you. 

Toxic water can be dangerous. Contact SERVPRO of Friendswood/Pearland right away for a fast cleanup.

Understanding Texas Texas Mold Regulations: Protecting Yourself from Unlicensed Risks

1/25/2024 (Permalink)

Meet our friendly mold spore expert, always ready to give a thumbs up for safe and professional mold remediation. Decked out in SERVPRO orange.

Hello, Texas homeowners! Let's explore a topic that's crucial for keeping your home healthy and safe: understanding Texas mold regulations. Think of it as your guide to a happier, mold-free home!

The Bright Side of Texas Mold Regulations:

In Texas, mold management is taken seriously, thanks to the clear guidelines set by the Texas Department of Licensing and Regulation (TDLR). It's like having a trusty map to navigate the world of mold remediation.

Key Highlights of the Regulations:

• Licensing: Mold remediators in Texas must be licensed. This ensures they have the proper training and equipment to handle mold effectively.

• Assessment and Planning: Before tackling mold, a licensed Mold Assessment Consultant must develop a detailed plan. This step is key to ensuring the removal process is safe and thorough.

• Clearance Testing: Post-remediation, your home undergoes a clearance test by an independent consultant to ensure the mold is completely gone.

Risks of Unlicensed Mold Remediation:

Opting for unlicensed mold remediation can be risky:

• Health Concerns: Improper handling of mold can exacerbate health issues, particularly for those with allergies or respiratory conditions.

• Inefficacy: Unlicensed remediators might lack the expertise to fully eradicate mold, leading to potential recurrences.

• Insurance and Legal Issues: Using unlicensed services might complicate insurance claims and reduce your recourse in case of unsatisfactory work.

How to Protect Your Home:

To ensure a mold-free living space, consider these tips:

• Verify Licenses: Always confirm the mold remediator's licensing status. It's an essential step in choosing the right professional.

• Seek Recommendations: Go for companies with positive reviews and strong track records in mold remediation.

• Stay Informed: Understanding the basics of mold remediation helps you make better decisions for your home.

In Summary:

Navigating mold regulations in Texas doesn't have to be daunting. By choosing a licensed professional, you're ensuring safe, effective mold removal, and keeping your home healthy and comfortable. Remember, when it comes to mold, it's always best to play it safe and go with the experts!

The Benefits of Utilizing Our Services for Your Business | SERVPRO of Friendswood/Pearland

11/21/2023 (Permalink)

When disaster strikes your business, SERVPRO of Friendswood/Pearland is Here to Help®. Call us today!

We are proud to serve our community in times of disaster, and we are passionate about helping homeowners recover from fires, floods and storm damage. Did you know that we also offer our full restoration and cleaning services to the amazing commercial properties and businesses in the Friendswood and Pearland communities?

We know that you are busy enough providing your services or products to our community, which is why it can become easily overwhelming to deal with restoration projects and cleaning tasks at the end of a busy day or week. 

SERVPRO of Friendswood/Pearland is here for you! We explain below some of the benefits that our team can provide to your business so you can function smoothly. 

Our Restoration Efforts 

We have a large entertainment industry in our community, and we know that our area wouldn’t be half as great without the hotels, convention centers, entertainment venues and restaurants in town. This is why we are here to help if disaster strikes your business! Our large-loss recovery team will jump right into action to help you overcome your damage situation. 

We can handle everything from large restoration projects, like recovery after a catastrophic warehouse fire, all the way to some minor water damage in a hotel room. We will work on creating a recovery timeline, and our project manager will oversee the entire process and keep everyone focused on the end goal. 

Our team knows that every minute your business is closed can be detrimental to your staff and your bottom line, which is why our goal is to always work quickly, yet efficiently, to restore your space and get you back open for business.

Keeping It Clean and Safe

We imagine that you didn’t open your business with the hope that you get to spend your nights and weekends cleaning it after everyone has gone home, so let us do that for you! Our specialized cleaning services can ensure your business is shining and sparkling while you focus on other aspects of your daily schedule. 

We can clean your air ducts, deep-clean carpets and upholstery, address grimy curtains and blinds, and even come out to your property regularly for routine cleanings.

Our cleaning team is trained in biohazard situations and can handle any cleaning needs you have if the unexpected happens. Certain issues like sewage leaks and bloodborne pathogen situations should always be cleaned up by a professional, so give us a call and we will arrive with the proper tools and safety gear to help control, clean and manage the situation. 

We are proud to be here for you when you need us, whether that is offering restoration assistance after a destructive storm or coming out for your routine carpet cleaning. Give us a call today. 

Our commercial services team is ready to help your business thrive. Contact SERVPRO of Friendswood/Pearland today.

The Destructive Nature of Lightning Strikes | SERVPRO® of Friendswood/Pearland

5/19/2023 (Permalink)

Lightning damage can come as a big shock. If you experience storm-related damage, call SERVPRO of Friendswood/Pearland to get it under control.

As the heart of severe storm season is fast-approaching, it is important to protect your home from the dangers of severe weather. It may be more common to take steps to avoid water leaks or wind damage, but the importance of preparing for damaging lightning strikes cannot be overlooked.

A single lightning strike can cause widespread damage and can spark a devastating house fire. Read on to learn more about how lightning can impact homes below.

When a Lightning Strike Hits

If lightning is in the area, it is important that you stay away from the windows and remain inside until the storm has passed. As the wind blows and thunder booms, flashes of lightning can pop up unexpectedly. If your home is struck by lightning, you will hear a very loud, powerful boom that could shake your entire home.

As the lightning strike makes its way down to ground itself, it can cause widespread destruction and can spark a fire. The heat can get up to 50,000 degrees Fahrenheit, which can easily ignite flammable materials inside your walls and rooms. A fire can also break out if the lightning bolt travels through your electrical wiring and causes an explosive surge.

What to Do First

Even if you don’t initially see flames or smell smoke, you still need to call 911 so the fire department can come out and investigate further. The fire could be behind your walls or smoldering quietly before it becomes a large blaze later. If it is safe to leave your home, do so quickly and gather at your pre-determined safe shelter location.

If a fire is discovered in your home, the authorities will have the tools and equipment to identify exactly where it originated and will put out the fire as quickly and efficiently as possible. Once the fire is out, it’s time to call SERVPRO of Friendswood/Pearland.

How Our Fire Damage Restoration Process Works

No matter how it starts, suffering a house fire can be really overwhelming and incredibly scary. Our fire damage restoration team knows this, and so we prioritize working alongside you to ensure a smooth and easy recovery.

We arrive quickly and will secure the rest of your home with tarps and other equipment to prevent further damage. Once secured, we get to work removing damaged debris and compromised possessions.

We can remove soot and the smell of smoke from virtually any area of your home! Once your space is clear of the damage, we can clean and sanitize and then start the repair process. We can lay new carpet, hang new drywall and can even give your space a fresh coat of paint to finish.

We can help you recover from a house fire faster. Contact us at SERVPRO of Friendswood/Pearland today.

Commercial and Large Loss Restoration

1/30/2023 (Permalink)

We want to make the process as smooth as possible.

As the #1 choice in the cleanup and restoration industry, we can help you every step of the way. From immediately after the disaster to returning your property to its preloss condition, we want to make the process as smooth as possible.

Benefits In Choosing SERVPRO for Large Loss Events

Available 24/7

Personal Attention

Commercial Large Loss Division

Easier Insurance Claims Process

Restoring Your Commercial Property After A Water Damage Event

1/17/2023 (Permalink)

Rest assured our staff is equipped with the knowledge to restore your property.

Flooding and water damage events in Houston area commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO

SERVPRO specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We Clean Medical Facilities

1/16/2023 (Permalink)

If you're looking for a locally owned and operated experienced commercial cleaning company for your medical office, call us at 281-412-6211.

During the winter months, doctors' offices, urgent care facilities and hospitals are busy with adults and children with colds and flu. It is important that these facilities are cleaned nightly to spread any of the viruses that walk through the door. Did you know that on average, adults get two to three colds per year and children might come down with as many as six to 10, according to the CDC, prompting millions of visits to healthcare providers annually.

Not only is important for the facilities to be clean for the sick patients, but for the doctors, nurses and administrative staff to stay healthy. The staff members likely do a routing cleaning before and after patients are in the procedure rooms a commercial cleaner can sanitize to reduce germs and disinfect to kill germs.

A nightly routine done by commercial cleaning is vital for facilities that need sanitizing and disinfecting to protect patients and staff from contagions that can linger on surfaces such as door handles, counter-tops, toilets, sink handles and other high-contact areas. Areas that require extra cleaning in medical facilities:

• Lobby and Waiting Areas
• Examination Rooms
• Procedure Rooms
• Corridors
• Bathrooms
• Administration Areas
• Check in Area

Beyond fighting germs, medical facilities must present a pristine appearance to gain the trust of patients and families. Commercial cleaners can properly and routinely maintain other areas in medical facilities as well. Keeping your medical facility clean and healthy is a top priority for SERVPRO. Your patients are counting on you to protect them. If you're looking for a locally owned and operated experienced commercial cleaning company for your medical office, call us at 281-412-6211 to receive your free estimate.